COMPANY CONTACT RECORD
Reservations and customer service
1-800-862-8621Toll-free in the stated region. Mobile airtime and international charges may apply.
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Echelon Contacts is not Virgin Atlantic’s service team. The company contacts above belong to the named provider. We do not handle or transfer calls.
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Check the purpose and region
before using a contact.
A useful first step for a Virgin Atlantic question is to match the request with the contact’s stated purpose. Keep the last written response with your case number so the next department can see what has already happened. The directory can receive a correction to this entry; it cannot work on the company’s customer account.
US and Canada · 24 hours daily
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
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