COMPANY CONTACT RECORD
Reservations and customer service
1-800-221-2350Toll-free in the stated region. Mobile airtime and international charges may apply.
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Echelon Contacts is not Scandinavian Airlines’s service team. The company contacts above belong to the named provider. We do not handle or transfer calls.
CHOOSE A DESTINATION
Check the purpose and region
before using a contact.
Use the Scandinavian Airlines entry to identify a company destination before opening a service enquiry. A case about checked bags needs the bag tag and report reference; a ticket enquiry needs the booking record. Use the provider’s own channel for any private booking, order or account details.
US · Mon–Fri 9 a.m.–7 p.m.; Sat–Sun 9 a.m.–5 p.m. Eastern Time
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
YOUR JOURNEY, THE RELEVANT ROUTE
For a proposed Scandinavian Airlines trip, use the reservations destination or airline booking website to discuss the purchase.
For an existing Scandinavian Airlines booking, start with the ticket issuer and the fare conditions before requesting a change or cancellation.
The airline or ticket seller decides eligibility, charges and available options. A general reservations number is not automatically a dedicated refund department.
EXPERIENCES FROM READERS
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