Reservations and customer service
1-866-919-0081US
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Published source Source reviewed
COMPANY CONTACT RECORD
Avianca
Customer Service Number
TOLL-FREECOMPANY-PUBLISHED NUMBER
Reservations and customer service
1-866-919-0081US
Published source Source reviewed
Toll-free in the stated region. Mobile airtime and international charges may apply.
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Echelon Contacts is not Avianca’s service team. The company contacts above belong to the named provider. We do not handle or transfer calls.
CHOOSE A DESTINATION
Contact options
Check the purpose and region
before using a contact.
The routes below describe where a Avianca enquiry can go and what evidence supports each listing. Keep the last written response with your case number so the next department can see what has already happened. Use the provider’s own channel for any private booking, order or account details.
Book a new flight
Open the provider’s pagePublished source Source reviewed
Manage or change a booking
Open the provider’s pagePublished source Source reviewed
Cancellation guidance
Open the provider’s pagePublished source Source reviewed
Refund requests and information
Open the provider’s pagePublished source Source reviewed
Official contact options
Open the provider’s pagePublished source Source reviewed
Airline website
Open the provider’s pagePublished source Source reviewed
YOUR JOURNEY, THE RELEVANT ROUTE
Reservations, changes & refunds
Before you book
For a proposed Avianca trip, use the reservations destination or airline booking website to discuss the purchase.
- Prepare the intended dates, airports and passenger count.
- Review the full fare and any charge for agent-assisted booking.
Already have a ticket?
For an existing Avianca booking, start with the ticket issuer and the fare conditions before requesting a change or cancellation.
- Read the seller name on the confirmation.
- Ask separately about the itinerary change, cancellation and any refund request.
The airline or ticket seller decides eligibility, charges and available options. A general reservations number is not automatically a dedicated refund department.
EXPERIENCES FROM READERS
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