COMPANY CONTACT RECORD
Customer contact centre — US local-rate number
1-516-622-4222General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
An independent reference. Echelon Contacts is not Aer Lingus’s service team. The company contacts above belong to the named provider. We do not handle or transfer calls.
CHOOSE A DESTINATION
Check the purpose and region
before using a contact.
This Aer Lingus reference is arranged around the next contact you may need to make. Keep the last written response with your case number so the next department can see what has already happened. The dates refer to source reviews, rather than a live test of a phone line.
US
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
YOUR JOURNEY, THE RELEVANT ROUTE
For a proposed Aer Lingus trip, use the reservations destination or airline booking website to discuss the purchase.
For an existing Aer Lingus booking, start with the ticket issuer and the fare conditions before requesting a change or cancellation.
The airline or ticket seller decides eligibility, charges and available options. A general reservations number is not automatically a dedicated refund department.
EXPERIENCES FROM READERS
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